Sync IPTV FAQ
Short answers about the free trial, refund, plans, login, setup, content and support.
24-hour free trial · 7-day refund
Trial and refund
How do I request the 24-hour free trial?
Fill in the form on the free trial page. Your login arrives by email.
What happens when the trial ends?
Access ends after the 24 hours. To keep watching, choose a plan on the pricing page.
Is the 7-day refund available on every plan?
Yes. Every order has a 7-day refund.
Where is the refund policy written?
In plain words on the refund policy page. See /refund-policy/.
Does the free trial cost anything?
No. The trial is free, and you pay only if you choose a plan.
Plans and orders
Which plan lengths can I choose?
1 month, 3 months, 6 months or 12 months.
How many connections can one plan cover?
From 1 to 5 connections. Each screen watching at the same time uses one.
Is there a plan longer than 12 months?
No. The plan lengths are 1, 3, 6 and 12 months.
Where do I place an order?
On the pricing page: choose your plan length and your number of connections.
What do I do after choosing a plan?
Complete the order, then wait for your login email. It arrives 5 minutes to 3 hours later.
Login and delivery
Where do I find my login details?
In the email we send after your order or trial request.
Which email address receives the login?
The one you gave in the form or at checkout. Check it before you send.
Can I ask for a new copy of my login email?
Yes. Message us with "Sync IPTV" and the email you ordered with.
Is the delivery time the same for the trial and a paid plan?
Yes. Both arrive by email in 5 minutes to 3 hours.
Can I correct my email address after ordering?
Message us with your brand name and the order details, and we will help.
Devices and internet
Is a MAG box supported?
No. Use a common device such as a smart TV, phone, tablet, Fire TV device, Windows PC or Mac.
Do I need a fast internet connection?
You need a stable connection. What your device needs depends on the player and what you watch.
Can I use it on a smart TV?
Yes, if the TV can run an IPTV player.
Can I watch on a phone and a TV at the same time?
Yes, if your plan has at least 2 connections.
Can I use it on a computer?
Yes, on a Windows PC or a Mac with an IPTV player. See the setup page for the four steps.
Content
How many live channels are included?
37,000+ live channels.
How many movies and series are on demand?
220,000+ titles: 160,000+ movies and 60,000+ series.
Is sports an extra cost?
No. Sports channels are part of every plan. Availability depends on your region.
Can I limit what children see?
Parental controls are a feature of many IPTV players. Check your player's settings.
Can I see a full list of channel names before ordering?
This site describes channels by category. To see what is available to you, request the free trial.
Support and policies
How do I reach support?
By WhatsApp (+44 7883 412700 or +212 633 848458), Telegram (t.me/iptv_helpcenter) or email (contact@sync-iptv.store). Start your first message with "Sync IPTV".
What is the correct website address?
sync-iptv.store — sync and iptv joined by a hyphen, ending .store.
What should I include when I report a problem?
Your device, the type of player, what you see on screen and the email you ordered with.
Where can I read your terms and policies?
What is the DMCA page for?
Rights holders can use it to send a notice. See /dmca/.