Privacy Policy — Sync IPTV

1. Who We Are

Sync IPTV acts as the data controller responsible for your personal information. If you have questions about this policy or your data, you can reach us at contact@sync-iptv.store or through WhatsApp at +44 7883 412700.

2. Information We Collect

• Account Details: Your name, email address, WhatsApp number, and Telegram handle — collected when you sign up or get in touch.
• Payment Information: Handled entirely by our payment partners (Stripe and PayPal). We do not store any card or banking details on our servers.
• Technical Information: IP address, device type, browser, and operating system — gathered automatically to keep our service secure and running smoothly.
• Usage Information: Connection timestamps, channel viewing patterns, and server logs — used to enhance service quality and resolve technical issues.
• Device Identifiers: MAC addresses for MAG, Formuler, and Dreamlink devices — stored to activate and link your subscription to your account.
• Communication Records: History of WhatsApp and email conversations — kept to provide consistent support and address any disputes.

3. How We Use Your Information

• To activate and manage your Sync IPTV subscription
• To deliver round-the-clock customer support via WhatsApp, Telegram, and email
• To process payments securely and issue digital receipts
• To detect and prevent fraud, abuse, and unauthorised access
• To send service announcements, maintenance notices, and account alerts
• To improve streaming quality, server performance, and the overall user experience
• To manage credits and subscription renewals

4. Legal Basis for Processing (UK GDPR)

We rely on the following lawful bases when processing your personal data:

• Contract: To fulfil our obligations under your subscription agreement and deliver the IPTV service.
• Legitimate Interest: To maintain service quality, prevent fraud, send essential updates, and improve our platform.
• Consent: For marketing messages, promotional offers, and news updates — you can opt out at any time.

5. Cookies and Tracking

We use strictly necessary cookies only — those required for login, checkout, and core functionality. We do not employ tracking, analytics, or advertising cookies. Your browsing activity is never shared with third parties for marketing purposes. You can adjust cookie settings in your browser at any time.

6. Sharing Your Data

We never sell, rent, or trade your personal information. We share limited data only with trusted partners essential to our service:

• Stripe & PayPal — Payment processing (PCI-DSS Level 1 certified). We do not store your card details.
• Email Service Provider — For sending receipts, updates, and support messages. All providers are GDPR compliant and based in the UK/EU.
• Hosting Provider — Secure UK and EU data centres with 24/7 monitoring and encryption.

7. How Long We Keep Your Data

• Account Information: Retained while your subscription is active, plus 12 months after cancellation for reactivation and history purposes.
• Payment Records: Kept for 6 years in line with UK tax and accounting requirements (HMRC regulations).
• Usage Logs: Anonymised and retained for up to 30 days for troubleshooting, quality monitoring, and performance analysis.
• Communication History: Retained for 12 months to provide consistent support and resolve any disputes.

8. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data ("right to be forgotten")
• Objection: Object to processing based on legitimate interest
• Portability: Request your data in a machine-readable format
• Restriction: Request temporary restriction of processing
• Withdraw Consent: Withdraw consent for marketing at any time

To exercise any of these rights, email us at contact@sync-iptv.store with your request. We will respond within 30 days as required by UK GDPR. There is no charge for exercising your rights.

9. Data Security

We treat data security with the utmost seriousness. All data transmitted between your device and our servers is encrypted using SSL/TLS with 256-bit encryption. Our servers are hosted in secure UK and EU data centres with 24/7 monitoring, firewalls, and intrusion detection systems. Access to personal data is strictly limited to authorised personnel, and all staff receive regular data protection training.

10. Children's Privacy

Our service is not intended for children under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected data from a minor, please contact us immediately and we will delete it.

11. International Data Transfers

Your data is stored securely on servers located in the United Kingdom and the European Union. We do not transfer your personal data outside the UK or EU. All our processing partners are GDPR compliant and located within the UK or EU.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The most current version will always be available at sync-iptv.store/privacy-policy/. Please check the "Last Updated" date at the top of this page for the latest version. We will notify you of significant changes via email or WhatsApp.

13. Contact Us